1. Return Period & Conditions

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must be:

• Unused and in its original condition
• Returned with all tags attached
• In the original packaging
• Accompanied by proof of purchase

2. Return Process

To initiate a return, please contact us at info@flashtoy.co.

Once your request is approved, we will provide a return label and detailed return instructions.

Items sent back without prior authorization will not be accepted.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If you receive a defective, damaged, or incorrect item, please contact us within 5 days of delivery, and we will work to resolve the issue promptly.

Please note that minor packaging imperfections caused by international shipping do not qualify for a refund if the product remains fully functional and usable.

4. Refunds

Once we receive and inspect your returned item, we will notify you by email regarding the approval status of your refund.

If approved, the refund will be automatically issued to your original payment method within 14 business days.

If you have not received your refund after 30 business days, please contact us for assistance.

5. Order Cancellations & Exchanges

Orders may be canceled or modified before shipment.

Once an order has been shipped, cancellations, exchanges, or modifications can no longer be processed.

6. Lost or Stolen Packages

We are not responsible for lost or stolen packages once the carrier marks the shipment as Delivered.

7. Return Shipping Costs

• If the return is due to personal reasons (such as changing your mind or dissatisfaction with the product), the customer is responsible for the return shipping cost.
• If the return is caused by our error, including defective products or incorrect items shipped, we will cover the return shipping cost and provide a replacement or full refund at no additional charge.
• We strongly recommend using a trackable shipping service for all returns. Any loss resulting from the failure to provide tracking information will be the customer's responsibility.